Shipping & Returns

Order processing

Orders are processed according to the availability and shipping timeline shown on the product page at the time of purchase.

Preorders

TripTrek Founder’s Edition is currently a preorder product and is expected to ship in February 2027.

Preorder shipping dates are estimates rather than guaranteed delivery dates. Manufacturing, freight, customs, weather, carrier delays, and other circumstances may affect the final shipping timeline.

If the expected shipping timeline changes materially, we will make reasonable efforts to communicate the updated timing to affected customers.

If we cannot ship within the stated timeline, we will notify you, explain the revised timing and your cancellation and full-refund options, and obtain your consent to a further delay where required by law.

Handmade prototypes

Handmade Prototype copies are assembled in small quantities in San Diego and are currently expected to ship in November 2026.

Because these copies are handmade, processing times may vary.

Shipping destinations

TripTrek currently ships to addresses within the United States.

Shipping costs

Shipping is $6. Shipping charges and any applicable taxes are displayed at checkout before payment is completed.

Tracking

When tracking is available, customers will receive shipment information using the contact information provided with their order.

Preorder cancellations

You can cancel your Founder’s Edition preorder for a full refund before it enters fulfillment. Email info@playtriptrek.com with your order number to request cancellation.

Once fulfillment has begun or the order has shipped, we cannot offer a change-of-mind cancellation or return.

This does not limit your cancellation or refund rights when shipment is delayed or where otherwise required by law.

Returns

All sales are final. We do not accept returns for the Founder’s Edition or Handmade Prototype, whether or not a copy is personalized.

Preorder cancellations before fulfillment are permitted as described above. Our no-return policy does not affect support for damaged, defective, incomplete, incorrect, or materially different products, or any rights that apply by law.

Handmade and personalized products

Handmade Prototype copies, including personalized copies, are covered by the same no-return policy.

This does not affect our responsibility to address products that arrive damaged, defective, incorrect, or materially different from what was ordered.

Damaged, defective, or incorrect orders

If your order arrives damaged, defective, incomplete, or incorrect, contact us promptly at info@playtriptrek.com with your order number and photos showing the issue. We will work with you on an appropriate replacement, correction, or refund.

Refunds

Refunds for canceled preorders, and any approved refunds for an issue with an order, are returned to the original payment method. Processing time after issuance may vary depending on the payment provider or financial institution.

Order changes

If you need to change an address, personalization, or other order information, contact us as quickly as possible. We cannot guarantee that changes can be made after an order enters fulfillment.

Contact

For shipping, return, or order questions: